Leadership Framework
The LEDA 5-Step Problem Solving System
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Why Organisations Need a Structured Problem-Solving System
Many organisations face the same operational challenges:
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Problems escalated too quickly
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Managers overloaded with day-to-day issues
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Teams waiting for direction instead of solving problems
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Improvement Opportunities missed because issues are not understood properly
Davis Lim Tiong Hean - Head of Retail, BYD Malaysia
During a Group Coaching Session with Sime Darby Motors, using the LEDA 5-Step System
The LEDA 5-Step Problem Solving System
The LEDA 5-Step Problem Solving System is a structured problem-solving coaching system designed to help employees at every level solve real work challenges with clarity and ownership. The system provides a consistent, repeatable method for framing problems, understanding the current state, defining a target state, generating solutions, and committing to action.
The LEDA 5-Step Problem Solving System is used across multiple sectors and organisational levels, from new graduates entering the workforce to supervisors, managers, senior leaders, Group CEOs, and C-Suite executives. It is designed to work in day-to-day operational environments, not just formal coaching conversations.
The 5-Steps
1. Frame and Focus - what is the issue?
2. Discover the Current State - where are you now with this issue?
3. Set the Target State - where are you trying to get to?
4. Generate Possible Solutions - what can you try next to achieve your target
5. Coach to Commitment - what is the first thing you need to do
The LEDA 5-Step Problem Solving System underpins the AI-Powered SOLVE Platform, enabling organisations to apply structured coaching and problem-solving at scale across their workforce.
The LEDA 5-Step Problem Solving System was created by Ash Alexander FCIM, HRD Corp National Thought Leader and former Research Fellow with the National Human Resource Centre (NHRC). Ash Alexander is the first non-Malaysian ever appointed as an HRD Corp National Thought Leader and is a Fellow of the Chartered Management Institute (UK).
The LEDA 5-Step Problem Solving System has been applied across sectors including oil and gas, plantations, mining and quarrying, automotive manufacturing and sales, manufacturing, engineering and construction, logistics and supply chain, financial services, technology, public sector and government-linked companies, and multinational corporations, across Malaysia, Singapore, and Australia.
Group Coaching on site with Vantris Energy Australia
Deep in discussion using the LEDA 5-Step Problem Solving System
What Clients Say
“Our managers said this was the first course that directly helped them and their teams solve real workplace problems, because it wasn’t theory - it was practical and useful in their daily work.”
Learning & Development Manager, Sime Darby
“Using the LEDA 5-Step System gave me ‘lightbulb’ moments that led to new strategies and knowing how to move forward.”
Chin Shuan Ong,
SWEP General Manager Business Unit, Asia Pacific
Used Across Multiple Sectors
The LEDA system is designed to work across organisational levels, giving everyone a shared way to think, solve, and improve.
Used by:
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Oil & Gas
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Manufacturing
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Engineering
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Logistics
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Financial Services
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Technology
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GLCs,
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Multinationals and local businesses
From Coaching Model to Organisational System
The LEDA 5-Step Problem-Solving System was designed to help employees at every level address real work challenges with clarity, ownership, and action. Today, it also powers the AI-powered SOLVE Platform, enabling organisations to apply structured coaching and problem-solving digitally and at scale.
SOLVE gives every employee a practical framework to solve real work challenges using the LEDA system.
